Return & Refund Policy

Business Name: Babu Jewellers
GSTIN: 08EMWPS1134K1ZC
Email: info@babujewellers.in
WhatsApp: 9782894412
Address: House No. 122, Ward Number 8, Kunj Gali, Dharmshal Road, Suthla, Jodhpur – 342001

Last Updated: 09/11/2025

Thank you for purchasing from Babu Jewellers. We take pride in offering authentic 92.5 silver jewellery.
We aim to ensure a smooth shopping experience. Please read our refund & return policy carefully.

Return & Refund Eligibility

You are eligible to request a return or refund ONLY under the following conditions:

  1. Damaged Product Received

  2. Manufacturing / Material Defect

  3. Incorrect / Mismatched Product Delivered

🔥 MANDATORY REQUIREMENT
To claim return/refund, the customer must share:
✅ Full Product Unboxing Video — recorded from the moment the package is opened
✅ Video must clearly show:

  • Outer packaging

  • Product condition

  • Defect/damage/mismatch

The video must be sent on WhatsApp at: 9782894412
No claim will be accepted without an unboxing video.

Return/Refund request must be raised within 3 days of delivery.

Non-Returnable / Non-Refundable Situations

  • Customer does not like the product / change of mind

  • No proper unboxing video provided

  • Slight color/design variations due to handmade crafting or natural materials

  • Product damaged due to customer mishandling

  • Wear and tear after use

  • Request raised after 3 days of delivery

Return Window

  • Customers have 3 days from delivery to report an issue and submit an unboxing video.

How to Request a Return/Refund

  1. Send the unboxing video on WhatsApp → 9782894412

  2. Provide:

    • Full Name

    • Order ID

    • Issue description

    • Images (optional)

Our team will review and respond.

Return Process

  • Once approved, the product must be returned with original packaging, invoice, and tags.

  • After inspection, we will process refund or replacement.

Refund Timeline

  • Refunds will be issued to the original payment method.

  • Processing time: 7–10 business days after product inspection and approval.

Return Shipping Charges

  • If the claim is valid (damage/defect/wrong product), return shipping is covered by us.

  • In other cases (if accepted), return shipping must be paid by the customer.

Important Notes

  • Unboxing video is mandatory for all claims.

  • No claims will be accepted without unboxing video proof.

  • Slight variations in color, design, or texture are natural due to handmade 92.5 silver jewellery and not considered defects.

Product Authenticity

We guarantee authentic 92.5 silver jewellery.
Variations are natural due to handcrafting.

Contact Information

For any return/refund request or support:
📩 Email: info@babujewellers.in
📱 WhatsApp: 9782894412
📍 Address: House No. 122, Ward Number 8, Kunj Gali, Dharmshal Road, Suthla, Jodhpur – 342001

Policy Updates

Babu Jewellers may update this policy anytime. Customers are advised to check regularly.