Frequently Asked Questions
How do I place a custom jewellery order?
You can start your custom jewellery journey by booking a free consultation through our website, visiting our store in Suthala, Jodhpur, or calling us directly. We'll discuss your ideas, budget, and timeline to bring your vision to life.
What is the process for creating a custom piece?
Our process is simple: 1) Consultation to understand your vision, 2) Design with sketches or models for your approval, 3) Crafting by our master artisans, and 4) Delivery of your finished masterpiece.
Can I use my old gold to create a new design?
Absolutely! We encourage recycling heirlooms. You can bring your old gold jewellery to our store, and we will weigh it and deduct its current market value from the total cost of your new, custom-made piece.
Is your gold hallmarked and certified?
Yes, every piece of gold jewellery from Babu Jewellers is 100% hallmarked as per BIS standards. We provide proper certification, guaranteeing the purity and authenticity of your purchase.
How can I verify the quality of the gemstones?
All our precious gemstones (diamonds, emeralds, rubies, sapphires) come with authentic certification from reputable laboratories. We are transparent about the origin, cut, clarity, and carat of every stone.
What is your warranty or guarantee policy?
We offer a lifetime exchange policy on all our jewellery. Additionally, we provide free basic cleaning and polishing services for the lifetime of the piece to maintain its beauty.
Do you offer shipping across India?
Yes, we provide secure, fully insured, and tracked shipping across India. Shipping is free on all orders above a specified amount (please check our website for current offers).
What is your return and exchange policy?
We offer a 15-day return policy for standard items, provided they are in their original condition. Custom-made pieces are non-returnable but are covered under our lifetime exchange policy.
Do you offer jewellery repair and maintenance services?
Yes, we provide a full range of after-sales services, including repairs, resizing, restringing, and professional cleaning. As part of our commitment to you, basic cleaning and polishing are always free.
How can I get my jewellery professionally cleaned?
You can either visit our store in Jodhpur for a complimentary cleaning service or contact us to learn about our easy shipping-in process for customers who live further away.
